Terms of Service
Effective Oct 11, 2018
1 ACCEPTANCE OF TERMS1.1 SynapseMX, Inc. (“SynapseMX” or “we”) provides its Service (as defined below) to you, including its web site located at http://synapsemx.com (the “Site”), subject to this Terms of Service (“TOS”). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service. 1.2 SynapseMX may change this TOS from time to time by providing thirty (30) days prior notice either by emailing the email address associated with your account or by posting a notice on the Service. You can review the most current version of this TOS at any time at https://synapsemx.com/about-us/terms-of-service. The revised terms and conditions will become effective thirty (30) days after we post or send you notice of such changes, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is stop using the Services and send a cancellation email to firstname.lastname@example.org. 1.3 As part of the registration process, you will identify an administrative user name and password for your account (“Account”). You may use the administrative user name and password to create standard users (each with a user password) up to the maximum number of users you have ordered pursuant to your usage plan.
2 DESCRIPTION OF SERVICEThe “Service” includes (a) the Site, (b) SynapseMX’s collaborative workflow platform ("Platform") and related technologies, including end user client software applications (“Client Software””), (c) any support services that may be provided by SynapseMX, and (d) all other software, data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Content”). Any new features added to or augmenting the Service are also subject to this TOS.
3 GENERAL CONDITIONS/ ACCESS AND USE OF THE SERVICE3.1 Subject to the terms and conditions of this TOS, SynapseMX grants you a limited, non-sublicensable, non-transferable, non-exclusive license to (i) access and use the server components of the Platform pursuant to the usage plan you have purchased, and (ii) distribute internally for use on authorized hardware devices, and access via the web components of the Platform, the number of copies of the end-user client components of the Client Software for which you have purchased a license, and make such End-User Software available for access and use by your designated employees (“Users”) on approved hardware devices in accordance with the user documentation. Licenses to Client Software may not be shared between employees, but may be re-provisioned to a different employee, provided that the prior employee no longer has access to the Client Software. You may access and use the Service only for lawful purposes. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to SynapseMX or its licensors. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (c) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks. You shall comply with any codes of conduct, policies or other notices SynapseMX provides you or publishes in connection with the Service, and you shall promptly notify SynapseMX if you learn of a security breach related to the Service. 3.2 All software made available by SynapseMX in connection with the Service, including Client Software (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any Software or use the Software or Service for timesharing or service bureau purposes. You agree not to access the Service by any means other than through the interface or Software that is provided by SynapseMX for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of SynapseMX or any third party is granted to you in connection with the Service. 3.3 You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “transmit”) in connection with or relating to the Service (“Your Content”). You own all Your Content and you are solely responsible for the accuracy, quality, integrity and legality of Your Content. You hereby grant SynapseMX a limited, non-exclusive, worldwide license to use Your Content solely to provide the Service to Customer. SynapseMX may collect and analyze data and other information in relating to the use and performance of the Service and related systems and technologies, and may (i) use such information and data during and after the Term to improve and enhance the Service and for other development, diagnostic and corrective purposes in connection with the Service and other Company offerings, and (ii) use and disclose such data in aggregate or other anonymous and de-identified form in connection with its business. 3.4 You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. SynapseMX reserves the right to access your account in order to respond to your requests for technical support. SynapseMX has the right, but not the obligation, to monitor the Service, Content, or Your Content. You further agree that SynapseMX may remove or disable any Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content), or for no reason at all. 3.5 You understand that the operation of the Service, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to SynapseMX’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. SynapseMX will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content. 3.6 You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in SynapseMX’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent. 3.7 The failure of SynapseMX to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and SynapseMX, even though it is electronic and is not physically signed by you and SynapseMX, and it governs your use of the Service. 3.8 SynapseMX reserves the right to use your name and/or SynapseMX name as a reference for marketing or promotional purposes on SynapseMX’s website and in other communication with existing or potential SynapseMX customers. To decline SynapseMX this right you need to email email@example.com stating that you do not wish to be used as a reference. 3.9 Subject to the terms hereof, SynapseMX may (but has no obligation to) provide technical support services, through email in accordance with our standard practice, unless you sign up as an enterprise customer, in which case SynapseMX will provide the support services described on the order page at the time of signup.
4 PAYMENTTo the extent the Service or any portion thereof is made available for any fee, you will be required to select a payment plan and provide SynapseMX information regarding your credit card or other payment instrument. You represent and warrant to SynapseMX that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay SynapseMX the amount that is specified in the payment plan in accordance with the terms of such plan and this TOS. You hereby authorize SynapseMX to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let SynapseMX know within sixty (60) days after the date that SynapseMX invoices you. We reserve the right to change SynapseMX’s prices. If SynapseMX does change prices, SynapseMX will provide notice of the change on the Site or in email to you, at SynapseMX’s option, at least 30 days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. SynapseMX may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by SynapseMX thirty (30) days after the mailing date of the invoice, or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than U.S. taxes based on SynapseMX’s net income.
5 REPRESENTATIONS AND WARRANTIESYou represent and warrant to SynapseMX that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow SynapseMX to perform its obligations) in connection with the Services without obtaining any further releases or consents; (iii) Your Content and other activities in connection with the Service, and SynapseMX’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.
6 TERMINATIONYou have the right to terminate your account at any time by sending a cancellation request to firstname.lastname@example.org. Subject to earlier termination as provided below, SynapseMX may terminate your Account and this TOS at any time by providing thirty (30) days prior notice to the administrative email address associated with your Account. In addition to any other remedies we may have, SynapseMX may also terminate this TOS upon thirty (30) days’ notice (or ten (10) days in the case of nonpayment), if you breach any of the terms or conditions of this TOS. SynapseMX reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof). All of Your Content on the Service (if any) may be permanently deleted by SynapseMX upon any termination of your account in its sole discretion. If SynapseMX terminates your account without cause and you have signed up for a fee-bearing service, SynapseMX will refund the pro-rated, unearned portion of any amount that you have prepaid to SynapseMX for such Service. However, all accrued rights to payment and the terms of Sections 3.2-3.10 and 4-12 shall survive termination of this TOS.
7 DISCLAIMER OF WARRANTIESThe Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by SynapseMX or by third-party providers, or because of other causes beyond our reasonable control, but SynapseMX shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption. HOWEVER, THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND SYNAPSEMX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT SYNAPSEMX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM SYNAPSEMX OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
8 LIMITATION OF LIABILITY8.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL SYNAPSEMX BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE to YOUR CLAIM. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS. 8.2 Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, SYNAPSEMX’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
9 INDEMNIFICATIONYou shall defend, indemnify, and hold harmless SynapseMX from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. SynapseMX shall provide notice to you of any such claim, suit or demand. SynapseMX reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting SynapseMX’s defense of such matter.
10 U.S. GOVERNMENT MATTERSYou may not remove or export from the United States or allow the export or re-export of the Services or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the software and documentation installed by SynapseMX on your Equipment (if applicable) are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this TOS and will be prohibited except to the extent expressly permitted by the terms of this TOS.
11 ASSIGNMENTYou may not assign this TOS without the prior written consent of SynapseMX, but SynapseMX may assign or transfer this TOS, in whole or in part, without restriction.
12 MISCELLANEOUSIf any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable. Both parties agree that this TOS is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind SynapseMX in any respect whatsoever. In any action or proceeding to enforce rights under this TOS, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.
13 GOVERNING LAWThis TOS shall be governed by the laws of the State of Georgia without regard to the principles of conflicts of law. Unless otherwise elected by SynapseMX in a particular instance, you hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of Georgia for the purpose of resolving any dispute relating to your access to or use of the Service.
Please visit http://synapsemx.com/privacy to understand how SynapseMX collects and uses personal information.