U.S. Air Force partners with SynapseMX to streamline flightline maintenance operations

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U.S. Air Force partners with SynapseMX to streamline flightline maintenance operations

C-17 aircraft operated by the 164th Air Wing, TN Air National Guard

SynapseMX, Inc.
Shane Ballman
(678) 632-3001 x100

March 22, 2022


164th Maintenance Group expects to improve coordination and collaboration that increases mission capability rates

Atlanta, GA, 3/22/22– SynapseMX, a “future of work” tech company that helps aircraft maintenance teams improve their efficiency and aircraft availability, announced a successful deployment with the U.S. Air Force, its newest client.

As part of this partnership, SynapseMX’s flagship Production Control Platform will help transform how the 164th Maintenance Group (164 MXG) personnel coordinate and collaborate to improve mission capability rates. 164 MXG, part of the 164th Airlift Wing, Tennessee Air National Guard, operates the “World’s Best C-17 Wing” with a focus on integrity and excellence as they regularly deploy worldwide in support of humanitarian missions and combat or combat-support operations.

“We’re very excited to work with the Air Force as a whole, and the 164th Maintenance Group, in particular, to extend our technology from its commercial airline background into the defense space,” says Shane Ballman, Founder and CEO at SynapseMX. “Not only will this solve current Airmen frustrations with flightline communications, but it also provides a bridge to enable sustainment and back shops to utilize workflows, notifications, and AI to improve their efficiencies as well.”

“The partnership between SynapseMX and the 164th Airlift Wing is vital to our future success and will enhance our ability to meet our mission goals with efficiency and timeliness,” says Senior Master Sergeant Rohn Cash, 164 MXG. “Our commitment to ‘Accelerate Change or Lose’ has brought us to this crossroad of need, and the SynapseMX platform will help to make us stronger in the fight than ever before. This technology will help to eliminate communication challenges within maintenance and increase our ability to effectively coordinate maintenance in real-time, imperative to the success of the Air Force as a whole.”

SynapseMX secured a partnership via AFWERX, an Air Force program that emphasizes the culture of innovation within the service, and the Air Force Research Laboratory (AFRL), a scientific research organization operated by the Air Force Materiel Command dedicated to leading the discovery, development, and integration of aerospace warfighting technologies, and the Small Business Innovation Research (SBIR) program.

AFRL and AFWERX have partnered to streamline the SBIR process to speed up the experience, broaden the pool of potential applicants and decrease bureaucratic overhead.

For more information on SynapseMX, visit https://synapsemx.com/.

For more information on AFWERX, visit https://afwerx.com/.

About SynapseMX:

SynapseMX is a “future of work” tech company that improves the efficiency of aircraft maintenance teams through the use of cloud-based software and artificial intelligence. With a mobile-first approach to enable aircraft maintenance personnel to stay on-task at the aircraft, personalized notifications to allow people to stay informed on their terms, and artificial intelligence to help decision makers make “rapid but informed” decisions, SynapseMX is changing the way maintenance organizations think about their operations. To learn more about SynapseMX and its platform, please visit synapsemx.com.

About 164 MXG:

The 164th Maintenance Group maintains and sustains the 164th Airlift Wing fleet of Boeing C-17 aircraft regularly deployed worldwide in support of humanitarian missions and combat or combat-support operations for Air Mobility Command. In addition, the 164th Airlift Wing supports the State of Tennessee with emergency relief during natural disasters, search and rescue operations, and support to civil defense authorities. The 164th Maintenance Group is committed to providing the Air National Guard with the world’s best C-17 Wing through scheduled and unscheduled maintenance. To learn more about the 164 MXG, please visit www.164aw.ang.af.mil.